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Designing trust into a faster private lending application.
Case studies from ten years of product design
Each one is the whole story: the problem, the decisions I made, and what shipped.
Selected work
Four projects and the writing that came out of them.
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Industry
26 items
Mastercard Digital Labs
Under NDA. Password protected, shown in interview.
AP+ Testing Portal
Making certification workflows and delivery status easier to read.
Healthdirect Symptom Checker
Reframing a clinical path so people could finish it with confidence and reach the right care.
Macquarie Radar
Helping research and faculty teams get ERA submissions ready sooner.
Lisa AI Speech Analytics
An AI speech analytics tool that helps call centre QA teams monitor compliance across inbound and outbound calls.
BHP Standardised Work App and Starter Kit
Two iPad apps to replace BHP's paper work instructions for mining workers.
BRDT MVP at Amazon Innovation EBA
A working MVP of the BRDT portal, built with Kiro at a hackathon hosted by Amazon.
Conjure UI
I kept rebuilding the same AI chat screens for every client, so I built them once: a set of ready made, animated chat components that a designer can brand in minutes and put together just by prompting any AI tool, like Claude Design.
Coming soon
A blank disk, waiting for the next project.
