Lizzie Teo

AI-Driven Design Workflows

Introduced AI-driven workflows to the design process and developed new ways of planning and running workshops with AI tools.

Design Thinking Workshops & Rapid Prototyping

Took part in design thinking workshops with major banks and merchants, then brought the ideas raised in those sessions to life through rapid prototyping.

Eligibility, Policy Online and For Lawyers Redesign

Led information architecture strategy — auditing designs and content, simplifying complex decision flows, and transforming dense legal policy into clear decision trees and navigation. Translated vendor research into tangible design solutions in collaboration with the PM and copywriters, and facilitated MoSCoW prioritisation, IA, and design reviews to drive stakeholder alignment. Operating within tight budget constraints, I wore multiple hats across the project, stepping into requirements definition and quality review responsibilities typically held by dedicated BA and QA roles.

Technical Collaboration & Stakeholder Advocacy

Partnered with internal ICT and CapGemini to ensure design feasibility, advising engineers on AI-driven design-to-code workflows to streamline handoff. Championed user needs across lawyers, SMEs, and non-technical stakeholders, and applied user testing strategies to validate new IA structures.

AP+ Testing Portal

Delivered a centralized B2B SaaS platform centered on clear, multi-step workflows for technical user groups, reducing internal manual effort by 30%. My end-to-end approach involved driving alignment workshops to de-risk technical requirements and translate large data models into a seamless designer-to-developer experience that sped up external partner integrations.

Implemented design-to-code processes using Figma MCP Server (opens in a new tab) and GitHub Copilot. Collaborated with management on workshops to help designers adopt AI tools. Presented AI learnings to the engineering team and standardised design system practices and reducing design-to-code handoff time.

View the AP+ Testing Portal case study

AP+ Business Reference Data Table Portal (BRDT)

Shipped a functional MVP at Amazon's office using Kiro AI IDE (opens in a new tab). Paired with a full stack engineer on a specs-driven backend while using prompt-driven development to refine the AI-generated frontend, iterating UI/UX in Figma with stakeholders in real-time.

Built a custom ChatGPT research agent to synthesize user research and gather requirements, which informed IA and interface designs for the NPP payment data platform serving multiple financial institutions.

Account Centre

Created secure access management system with complex permission hierarchies, enabling administrators and member organisations to manage documentation, attestations, and committee materials. Contributed to 20-30% improvement in member onboarding speed.

Healthdirect Australia

Symptom Checker, Service Finder, GP & Nurses CMS

• AI-Powered Symptom Checker (opens in a new tab): Integrated AI medical inference engine and redesigned user experience, increasing completion rates from 45% to 86.5% for 3.1 million annual users across multiple Australian jurisdictions. In Phase 2, partnered with CX Director, Service Designer, and PM to define the roadmap — prototyping AI-driven concepts, facilitating workshops, and leading ideation of 3+ digital solutions that informed government funding proposals.

  View the Healthdirect Symptom Checker case study

• Service Finder (opens in a new tab): Conducted user research and designed fuzzy search functionality serving 1 million uses per month, with 33.5% appointment booking conversion rate and 75.5k guided search uses.
• Healthcare CMS: Streamlined GP and nurse workflows for consumer helpline interactions, improving response time and resolution efficiency by 20%.

Macquarie University

Radar Data Intelligence Platform

• Research Data Platform: Designed intuitive interface for petabyte-scale data visualisation, reducing data preparation time and increasing research output reporting efficiency by 30%. Platform identified key research investment areas, leading to 20% improvement in strategic decision-making accuracy.

  View the Macquarie Radar case study

MindSpot

Patient Management System, Assessment Application, E-LMS

• Healthcare Platform Redesign: Delivered comprehensive user research and redesigned outdated SaaS patient management systems, reducing therapist administration time by 50% and enabling mental health treatment capacity increase from 1 to 4 patients per therapist.
• Patient Communication: Decreased average response time to patient inquiries by 40%, supporting 150,000+ Australians with mental health services (currently 30,000+ annually).

Funding Finder (Fintech Startup)

Financial Technology Platform

• Startup MVP: Designed a SaaS financial matching platform connecting borrowers with private lenders. Successfully delivered MVP within budget and compressed timeline.
• Broker Dashboard: Created comprehensive deal management interface with real-time status tracking, enabling brokers to manage multiple deals and understand funding timelines.

  View the Funding Finder case study

LISA AI Speech Analytics

Delivered UX research and design for an AI-powered SaaS compliance monitoring tool, achieving 90% positive feedback from Quality Assurance Managers and reducing high-risk behaviours in call centres.

View the Lisa AI Speech Analytics case study

AI Chatbot

Delivered hybrid chatbot solution under budget and timeline, enabling successful investor presentations that secured 3 new investors.

BHP Mining Solutions

Conducted user research at BHP mining sites and designed training applications that reduced worker training time by 20% while achieving 90% user satisfaction.

Starter Kit Application

Delivered an application that streamlined feedback processes for workflow improvements, enabling workers to effectively report waste and implement operational improvements.